Answers to all your questions at kr99

Depositing with Nagad is straightforward. Log in to your kr99 account and select the "Deposit" option, then choose Nagad. Send Money via Nagad to the specified number and submit the form with your reference number. The minimum deposit amount is ৳200. Your balance is usually updated within a few minutes.

After a deposit, the bank or mobile wallet server sometimes takes a little time. First, wait 5–10 minutes. If it still hasn't appeared, contact our 24/7 live chat with a screenshot or transaction ID, or send an email to [email protected]. Our team will verify and resolve it promptly.

To deposit with bKash, log in to your kr99 account and select bKash from the deposit section. Send Money to the indicated bKash number. Once the payment is complete, submit the deposit form with your transaction ID. The minimum deposit is ৳200. Follow bKash's own limits and double-check that you are sending to the correct number.

kr99 does not charge any deposit fee of its own. However, your mobile wallet or bank (such as bKash, Nagad, Rocket, Upay, or bank transfer) may apply their own service charges. The amount varies according to each provider's rules. Check the charge details in your wallet app before making a deposit.

The minimum deposit at kr99 is just ৳200, regardless of the payment method. Whether you use bKash, Nagad, Rocket, Upay, or bank transfer, this limit is the same across all methods. So you can activate your account and start gaming with a small amount. There is also an opportunity to receive a 100% bonus on your first deposit.

kr99 is operated for individuals aged 21 and above only. A national ID card or other document may be requested as proof of age during registration or verification. If any underage person is found using the platform, their account will be closed and the return of deposits will be reviewed.

Yes, kr99 offers deposit limit setting as a responsible gaming tool. You can go to your account settings and set a daily, weekly, or monthly deposit limit. Once the limit is active, deposits beyond the set amount will be blocked. Keeping a budget before playing is part of healthy gaming habits.

If you feel that gaming is having a negative impact on your life, speak directly with kr99's support team — contact us via 24/7 live chat or at [email protected]. Your account can also be temporarily or permanently closed. For mental health support in Bangladesh, you may reach out to organisations such as Kaan Pete Roi.

There are some warning signs to watch for — such as spending beyond your budget, playing again after a loss to recover it, prioritising gaming over family or work, and being unable to stop playing. If these signs appear, take a break, set limits, and seek help if needed. Our responsible gaming page has more detailed guidance.

On Android, open Chrome and go to the three-dot menu → Settings → Privacy and Security → Clear Browsing Data, select Cached Images and Files, and tap Clear Data. On iPhone, go to Settings → Safari → Clear History and Website Data. Reloading the page after clearing the cache usually reduces loading issues. A slow internet connection can also be the cause — check your WiFi or 4G connection.

kr99 runs on any modern smartphone, tablet, or computer through a browser. Android 8 or above and iOS 13 or above give good performance. Chrome, Firefox, Safari, and Edge browsers are all supported. Keep your browser updated for the best experience, and on older phone models choose lighter games.

If the connection drops, most games save the last state of the session on the server. Reconnecting and logging back in lets you resume the game from where it left off. However, if the connection drops during an active spin or bet, the result is determined according to the game's rules. If you experience any issue with this, let the live chat know and the support team will look into it.

Most games on kr99 can be played fully in a mobile browser — no separate app download is needed. Slots, fishing games, live casino, and sports betting are all displayed in a layout that fits your phone screen. With a good data connection, live dealer games also run without any issues.

First, check your mobile data or WiFi connection and refresh the browser. If the problem persists, clear the browser's cache and cookies. Restarting your phone often resolves the issue too. If it doesn't open in a specific browser, try a different one. If the problem continues, let us know at [email protected].

Yes, this is an important requirement. For security reasons, kr99 only sends money to a wallet or bank account whose name matches the name on your kr99 account. Withdrawals to third-party numbers are not accepted. This ensures the safety of your funds and prevents fraud.

For the welcome bonus, a wagering requirement must be met — you need to wager 10 times the bonus amount based on the bonus alone. For example, if you receive a ৳1,000 bonus, you can withdraw the bonus winnings after placing a total of ৳10,000 in bets. Once this requirement is fulfilled, a withdrawal request is processed under the normal procedure.

The minimum withdrawal amount at kr99 is ৳500. This limit applies to all methods — bKash, Nagad, Rocket, Upay, or bank transfer. Once the request is approved, the money generally arrives in your wallet within 1 hour. Bank transfers may take slightly longer due to the bank's own processing.

A pending withdrawal request means our team is verifying it. It is usually processed within 1 hour. However, if account verification is incomplete or additional information is needed, there may be a delay. If it remains pending for a long time, contact us via live chat or at [email protected] with the withdrawal reference number.

Withdrawals from kr99 are currently available via bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used. It is convenient to withdraw using the same method you used to deposit, and the process is faster that way.