1. General Introduction
These terms and conditions ("Terms") apply to the use of the kr99 platform and all its services. By accessing the website or opening an account, you confirm that you have fully read, understood, and accepted these Terms.
kr99 is an online gaming and sports betting platform built for Bangladeshi users. These Terms may be available in both English and Bengali; in the event of any dispute, the Bengali version will prevail.
These Terms may change from time to time. Continuing to use the platform after any change will be taken to mean that you have accepted the updated Terms.
2. Eligibility and Registration
2.1 Age Requirement
You must be at least 21 years old to open an account on kr99. We take a strict position on underage gaming and may request valid identification to verify your age when necessary.
2.2 Registration Terms
You must provide true, accurate, and complete information when registering an account. Only one account per person is allowed. Attempting to open multiple accounts from the same person, household, device, or IP address will be considered a violation of the rules.
- The name, mobile number, and payment details provided at registration must be your own.
- If any account information changes, you must notify kr99 support immediately.
- The user is solely responsible for the security of their own account.
3. Account Management
3.1 Login and Password
You are responsible for keeping your account login details completely confidential. Do not share your password with anyone. If you suspect that someone has accessed your account without authorisation, notify the support team immediately.
3.2 Account Verification
kr99 may request a National ID (NID), birth certificate, or other valid documents for identity verification at any time. Withdrawals may be put on hold until verification is complete. Failure to cooperate may result in the account being temporarily or permanently suspended.
3.3 Account Inactivity
If there are no transactions for an extended period (generally 90 days or more), the account may be marked as inactive. Balances in inactive accounts are not forfeited, but you may need to contact support to reactivate the account.
4. Financial Transactions
4.1 Deposit Rules
The minimum deposit amount on kr99 is ৳200. Accepted payment methods are: bKash, Nagad, Rocket, Upay, and bank transfer (including major Bangladeshi banks such as Sonali Bank, Dutch-Bangla Bank, and BRAC Bank).
4.2 Withdrawal Rules
The minimum withdrawal amount is ৳500. After successful verification, withdrawals are generally processed within 1 hour. Before submitting a withdrawal request, ensure that all wagering requirements related to bonuses have been met.
- The payment account used for withdrawal must be in the name of the registered account holder.
- Withdrawals to third-party accounts are not permitted.
- kr99 reserves the right to put withdrawals on hold for unusual or suspicious transactions until verification is complete.
4.3 Transaction Currency
All transactions on kr99 are conducted in Bangladeshi Taka (BDT / ৳). There is no facility to transact in foreign currencies.
5. Bonuses and Promotions
5.1 Welcome Bonus
New users will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 gives a ৳1,000 bonus, making the total balance ৳2,000. Depositing ৳18,000 or more still applies the maximum bonus of ৳8,000, making the total balance ৳26,000.
5.2 Wagering Requirements
The wagering requirement for the welcome bonus is 10 times (10x) the bonus amount. Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus.
5.3 Bonus Usage Terms
- Each user is eligible to receive the welcome bonus only once.
- Bonuses cannot be transferred to another user.
- Attempting to earn bonuses through fraudulent methods may result in account termination.
- kr99 reserves the right to change or cancel the terms of any promotion.
5.4 VIP Program
The kr99 VIP program has four tiers:
- Bronze: Up to 0.2% weekly cashback
- Silver: Up to 0.5% weekly cashback
- Gold: Up to 0.8% weekly cashback
- Platinum: Up to 1.0% weekly cashback
You can move up to a higher tier based on your play volume and activity. Full details of VIP benefits are available from the support team.
6. Betting and Gaming Policy
6.1 Fair Play
kr99 is committed to ensuring fair play. All games are operated using SSL encryption and a verifiable random number generator (RNG). Manipulation of game outcomes is not possible.
6.2 Prohibited Activities
The following activities are strictly prohibited:
- Playing using bots, automated software, or artificial intelligence
- Playing using another person's account or from multiple accounts
- Exploiting system vulnerabilities or technical errors
- Bonus abuse or attempting to circumvent wagering requirements
- Any form of collusion or group fraud
- Using the platform for money laundering or other financial crimes
6.3 Betting Disputes
In the event of any dispute regarding the outcome of a bet, kr99's decision will be considered final. However, users may raise an objection through the support team and each case will be properly investigated.
6.4 Sports Betting
kr99 offers betting on various sports events including cricket, football, and kabaddi. The decisions of official bodies (ICC, FIFA, etc.) will prevail in determining match outcomes. If a bet is cancelled or suspended due to technical issues, the deposited amount will be refunded.
7. Responsible Gaming
kr99 believes that gaming is a form of entertainment and should be enjoyed responsibly. We provide the following tools to protect our users:
- The ability to set deposit limits on your own account
- The ability to self-exclude for a specified period
- The ability to review your gaming activity history
- Referral to professional assistance through the support team
For more information, please read our Responsible Gaming page.
8. Security and Privacy
kr99 uses industry-standard SSL encryption technology to protect your personal information. Your financial information is never shared with third parties, except with trusted partners required for payment processing.
As part of fulfilling legal obligations, limited information may be provided in response to lawful requests from government authorities under applicable law.
To read our full privacy policy, please visit the Privacy Policy page.
9. Account Termination
9.1 Termination at User's Request
Any user may request to close their account at any time. All withdrawable balances should be settled before the account is closed. Active bonuses are cancelled when an account is closed.
9.2 Termination by kr99
kr99 may terminate or suspend an account without notice in any of the following circumstances:
- Serious violation of these Terms
- Suspicion of fraud or money laundering
- Registration with false information
- Being identified as a minor
- Evidence of using bots or automated tools
Balances that were fairly earned are generally returned, but may be forfeited in cases of fraudulent activity.
10. Limitation of Liability
kr99 makes every effort to operate a safe and reliable platform. However, kr99 will have no liability in the following situations:
- Interruption to gameplay caused by loss of internet connection
- Delays or failures by third-party payment services
- Account information being compromised due to the user's own negligence
- Force majeure events (natural disasters, cyber attacks, etc.)
- Reduction of services as a result of changes to applicable law
kr99 may occasionally take brief maintenance breaks to improve its technology and payment infrastructure. As much advance notice as possible will be given before such breaks.
11. Changes to Terms
kr99 reserves the right to partially or fully modify these terms and conditions at any time. In the case of significant changes, a notice will be published on the website and may be communicated to the registered email.
Continued use of the platform after any changes will be considered as your acceptance of the new terms and conditions. The date of the latest update is always displayed at the top of this page.
12. Contact
If you have any questions or complaints regarding these terms and conditions, please contact us:
- Live Chat: Available 24/7, support in Bengali and English
- Email: [email protected]
Our support team is ready to serve you 24 hours a day, 7 days a week. For any complex legal or account-related matters, sending a detailed email will help you get a faster resolution.