kr99 Privacy Policy

Introduction & Purpose

kr99 is a safe and reliable online gaming platform operated for Bangladeshi players. Protecting your privacy is one of our highest priorities. This Privacy Policy ("Policy") explains how kr99 collects your personal information, why that information is used, with whom and under what circumstances it may be shared, and what steps we take to keep that information secure.

This policy applies to our website, mobile application, and all related services. By using kr99's services, you are considered to have given your consent to the terms of this policy. We recommend that you read this policy carefully and in full before you begin using our platform.

What Information We Collect

kr99 may collect the following types of information:

2.1 Information Provided Directly

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address
• National ID or passport details (for identity verification)
• Payment-related information (details related to bKash, Nagad, Rocket, Upay, or bank accounts)

2.2 Automatically Collected Information

• IP address and device identifier
• Browser type, operating system, and device version
• Time of site access, page visits, and navigation data
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information about you from identity verification service providers or payment processors. This information is used solely for the purpose of verifying your account and processing transactions.

Purpose of Data Use

kr99 uses the information it collects for the following purposes:

1. Account management: To create, manage, and verify your account.
2. Service delivery: To provide gaming, betting, and other platform services.
3. Financial transactions: To process deposits and withdrawals and to maintain financial records.
4. Fraud prevention and security: To detect suspicious activity and maintain the integrity of the platform.
5. Customer support: To help resolve your complaints, questions, or issues.
6. Technical improvement: To improve platform performance and the user experience.
7. Legal compliance: To comply with applicable laws and regulations.
8. Sending notifications: With your consent, to send important account notifications and relevant information.

Data Protection & Security

kr99 uses industry-standard security measures to keep your information secure. SSL encryption technology is active on our platform, keeping all data exchanged between your browser and our servers safe.

We follow the security measures listed below:

• TLS/SSL encryption for all data transmissions
• Storage of sensitive data in encrypted form
• Strict access controls — only authorised staff can access your data
• Regular security audits and reviews
• Two-factor authentication option

However, no method of transmitting information over the internet is completely secure. While we strive to ensure the highest level of protection, we cannot guarantee absolute security.

Sharing Information with Third Parties

kr99 does not sell or rent your personal information. Information may be shared in the following limited circumstances:

5.1 Service Providers

Necessary information may be shared with trusted third parties to provide services such as payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical support. These organisations may use the information only to complete specific tasks, and confidentiality agreements are in place with them.

5.2 Disclosure for Legal Reasons

We may be legally required to provide information as part of a lawful directive from a relevant authority, a court order, or a legitimate investigation.

5.3 Fraud Prevention

Information necessary to prevent money laundering, fraud, or other illegal activity may be provided to the relevant authorities.

Cookies & Tracking Technology

kr99 uses cookies to improve platform performance and personalise your experience. Cookies are small text files stored in your browser.

We use the following types of cookies:

• Essential cookies: Required for the basic operation of the platform.
• Functionality cookies: To remember your preferences and settings.
• Analytics cookies: To monitor and improve platform usage.

Cookies can be controlled or disabled by changing your browser settings. However, disabling certain cookies may cause some parts of the platform to not function properly.

Data Retention Period

kr99 retains your personal information only for as long as necessary — that is, while your account is active and for the period required to fulfil legal obligations. Even after an account is closed, financial records and transaction-related information may be retained for a specified period in accordance with applicable regulations.

Your Rights

As a user of kr99, you have the following rights:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of any inaccuracies in your information.
• Right to erasure: The right to request deletion of your information in certain circumstances.
• Right to restrict processing: The right to request that processing of your information be limited in certain cases.
• Right to object: The right to object to the use of your information for specific purposes.
• Data portability: The right to receive a copy of your information in a structured format.

To exercise any of the above rights, please contact our support team. We are available to assist via 24/7 live chat and email.

Protection of Minors

kr99 is a 21+ platform. We do not knowingly collect any information from minors or provide services to them. If it comes to our attention that a minor has created an account, we will immediately delete that account and all associated information.

Parents are advised to use parental control software to prevent their children from accessing this site.

Policy Changes

We may update this privacy policy from time to time. If there are any significant changes, we will notify you by email or through an in-platform notification. Continued use of kr99 after changes have been made will be considered as your consent to the updated policy.

The latest version will always be available on this page. You can check the "Last Updated" date at the top of the page to learn about recent changes.

Responsible Gaming & Privacy

kr99 supports responsible gaming. Information related to your gaming behaviour — such as session duration, bet amounts, and gaming patterns — is used solely to ensure your safety and, where necessary, to apply protective limits. This information is not used for marketing or shared with third parties.

To learn more about responsible gaming, visit our Responsible Gaming page.

Contact Us

If you have any questions, comments, or requests regarding your information in relation to this privacy policy, please contact us:

We generally try to respond to your request as quickly as possible. For urgent privacy matters, speak to us directly via live chat.